Direct and comments
A single hub for customer communication
Instagram Direct, Instagram comments, Telegram private messages and comments — everything in one place. No need to switch between apps and check each channel separately. The community manager sees every conversation in a single window: replies, tracks unread messages and monitors audience activity.
Message and communication analytics
NEO Metrica shows not just the number of messages but the dynamics:
— how audience activity changes;
— how quickly the team handles messages;
— when the load grows.
All dashboard data refreshes in real time.
— how audience activity changes;
— how quickly the team handles messages;
— when the load grows.
All dashboard data refreshes in real time.
Workload analysis by day and hour
NEO Metrica shows:
— which days and hours bring more messages;
— when response speed drops;
— how workload changes over time.
So the team knows when they need to be at their desks.
— which days and hours bring more messages;
— when response speed drops;
— how workload changes over time.
So the team knows when they need to be at their desks.
Filtering and sorting messages
NEO Metrica helps navigate a large flow of messages. You can:
— filter unread conversations;
— find missed and overdue replies;
— quickly switch between communication types.
Nothing slips through, even under heavy load.
— filter unread conversations;
— find missed and overdue replies;
— quickly switch between communication types.
Nothing slips through, even under heavy load.
AI assistant for communications
The built-in AI in NEO Metrica speeds up communication work. It suggests reply templates, adjusts the style to your brand tone, and helps the team keep a unified voice with customers even when messages flood in.
